Terms and Conditions for The Degree Gap
1. Introduction
Welcome to The Degree Gap, a premier tutoring agency dedicated to connecting students with highly qualified academics. By using our services, you agree to comply with and be bound by the following terms and conditions. Please review these terms carefully before using our services.
2. Services Provided
The Degree Gap offers tutoring services to students ranging from GCSE to postgraduate levels. Our tutors are graduates from top universities, including Cambridge, Oxford, and LSE, and possess extensive experience and expertise in their respective fields.
3. Tutor Matching
We strive to pair students with tutors best suited to their academic needs and goals. Matches are based on the student's subject requirements, academic level, and the tutor's expertise. While we make every effort to ensure compatibility, we cannot guarantee a perfect match in every instance.
We prioritize tutors who voluntarily disclose their DBS/CRB status, and this information is displayed on their profiles. While we do not conduct DBS/CRB checks ourselves, parents are encouraged to request verification of this status during the complimentary introductory session with the tutor.
4. Tutor Qualifications/Responsbilities
All tutors associated with The Degree Gap are carefully vetted and possess relevant qualifications and experience. We pride ourselves on our high standards and the quality of our tutors.
Tutors should always have their camera on while teaching. Without a valid reason, tutors will receive a warning if they do not do this. Repeated offences will see their relationship with The Degree Gap terminated.
5. User Responsibilities
Users are expected to provide accurate and complete information during the registration process. It is the responsibility of the student or parent/guardian to ensure that any materials or information needed for tutoring sessions are provided in a timely manner.
6. Payment Terms
- Fees: All fees for tutoring services will be clearly communicated prior to the commencement of services.
- Payment Schedule: Payment must be made in accordance with the agreed schedule.
- Refunds: Refunds are assessed on a case-by-case basis and are subject to the sole discretion of The Degree Gap. To qualify for a potential refund, complaints must be submitted within 24 hours following the completion of the lesson. Any requests made after this period will not be eligible for a refund.
Upon receiving a complaint, The Degree Gap will conduct an internal review, which may include reviewing recorded lesson sessions to determine an appropriate resolution. In all cases, The Degree Gap retains the right to make the final decision, which will be deemed final and binding.
7. Cancellation and Rescheduling
1.Tutor Responsibility:
If a disruption to the lesson is due to a fault of the tutor, the tutor will be responsible for covering the cost of that session, and our agency will be held accountable for ensuring appropriate compensation.
2.Customer Responsibility:
If a disruption occurs due to a fault of the customer, the customer will be responsible for covering the session cost, and no refund will be issued.
3.Unavoidable Circumstances:
If a disruption is due to circumstances outside the control of both the tutor and the customer (e.g., technical issues or unexpected emergencies), the following guidelines apply:
•If the disruption occurs for more than 50% of the session, no refund will be issued for the session.
•If the disruption occurs within the first half of the call, the customer will be eligible for a 30-minute free call with the tutor at a later time. This call will be provided at no extra cost to the customer and covered by our tutoring agency.
8. Code of Conduct
All participants in The Degree Gap's services are expected to conduct themselves respectfully and professionally. Any behavior deemed inappropriate or disruptive may result in termination of services without refund.
9. Liability
While we strive to provide the best possible tutoring services, The Degree Gap does not guarantee specific academic outcomes. Our liability is limited to the value of the services provided
We do not take responsibility for a tutor using AI or ChatGPT to write the work of a student. We strongly discourage the use / do not support the use of AI in or out of lessons, particularly when writing pieces of work for examination
10. Privacy Policy
We are committed to protecting your privacy. Personal information collected during the registration process will be used solely for the purpose of providing our services and will not be shared with third parties without your consent, except as required by law.
11. Taxes and Legal Compliance
All tutors are solely responsible for complying with their local tax regulations. This includes, but is not limited to, the declaration and payment of any income taxes, self-employment taxes, or any other taxes that may be applicable. The Degree Gap does not withhold any taxes from the payments made to tutors, and it is the tutors' responsibility to ensure they meet all legal and tax obligations in their respective jurisdictions.
12. Commission Structure
The Degree Gap operates on a commission-based model where 50% of the fees paid by learners for lessons and courses are retained by The Degree Gap as a commission. The remaining 50% is paid to the tutor. This commission structure applies to all services provided through the platform, including one-on-one lessons, group classes, and pre-recorded courses.
13. Employment Status
Tutors are employed on a contract basis and are not guaranteed any minimum number of hours or students. Tutors are considered independent contractors and not employees of The Degree Gap. As such, they are not entitled to holiday pay, pension contributions, or any other employee benefits. Tutors are responsible for managing their own schedules and ensuring they meet their contractual obligations.
Due to this agreement, we reserve the right to terminate our relationship with the tutor at any point if we deem their behaviour not in line without our values.
14. Email Outreach Terms and Conditions:
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Initial Contact:
The first email you receive from us is considered a professional inquiry or introduction and does not include an unsubscribe option, as it is sent with the legitimate interest of introducing our services.
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Subsequent Emails:
From the second email onward, you will have the option to unsubscribe at any time. Each email will include a clear and accessible unsubscribe link to allow you to opt out of further communication.
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Unsubscribe Requests:
If you choose to unsubscribe, we will immediately remove your email address from our mailing list to ensure no further contact is made.
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Data Privacy:
We handle all email addresses and contact information in accordance with our Privacy Policy and applicable data protection regulations.
15. Amendments
The Degree Gap reserves the right to amend these terms and conditions at any time. Users will be notified of any changes, and continued use of our services will be deemed acceptance of the updated terms.
16. Governing Law
These terms and conditions shall be governed by and construed in accordance with the laws of the jurisdiction in which The Degree Gap operates.
17. Contact Information
For any questions or concerns regarding these terms and conditions, please contact us at:
The Degree Gap
7 Grosvenor Road, Baldock, England, SG76NX
thedegreegap@gmail.com
By using The Degree Gap's services, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.
