Company registered in England & Wales — VAT No. 517215021.
Last updated: May 2026
IMPORTANT: Nothing in these Terms affects your statutory rights as a consumer under the Consumer Rights Act 2015 or any other applicable legislation.
From time to time, we may update these Terms. Where changes are material, we will notify you by email or through our platform. The updated Terms will apply to bookings made after the effective date, unless we are required to apply them sooner for legal, regulatory, safeguarding, or operational reasons.
1.1 These Terms and Conditions ("Terms”) govern the relationship between The Degree Gap Ltd ("The Degree Gap”, "we”, "us”, "our”) and any individual or entity that accesses or uses our website, platform, applications, scheduling, communication tools, video-lesson technology (currently Lessonspace), and payment services (collectively, the "Platform”), including:
(a) Students receiving tuition;
(b) Customers purchasing tuition (which may be a Student, parent/guardian, school, university, or company); and
(c) Tutors providing tuition as independent contractors (together, "Users”, "you”, "your”).
1.2 By creating an account, booking or delivering lessons, or otherwise using the Platform, you agree to be legally bound by these Terms. If you do not agree, you must not use the Platform.
Academic Year: 1 September to 31 August, unless stated otherwise.
Agency Commission: The portion of the Gross Fee retained by The Degree Gap for facilitation of Services.
Cookie Policy: Our separate policy governing the use of cookies and similar technologies on the Platform, available at [INSERT LINK].
DSL: Our Designated Safeguarding Lead.
Gross Fee: The total fee paid by the Customer for a lesson, inclusive of VAT where applicable.
Tutor’s Share: The portion of the Gross Fee remitted to the Tutor.
Regulated Activity: Activity with children requiring an enhanced DBS with children’s barred-list check under UK law.
Restricted Period: The period during any active engagement and for six (6) months after the date of the last lesson between a Student/Customer and Tutor introduced through the Platform.
Working Day: Monday to Friday, excluding UK public holidays.
Headings are for convenience only and do not affect interpretation. "Including” means "including without limitation.” References to statutes include all amendments, modifications, and re-enactments. "Writing” includes email. References to "Clauses” and "Schedules” are to clauses and schedules of these Terms.
3.1 We operate a platform connecting Students and Customers with Tutors for private tuition from GCSE to postgraduate levels. We will use reasonable care to match based on subject, level, schedule, and preferences; however, no guarantee is given of a perfect match or specific educational outcomes.
3.2 The Degree Gap acts as an intermediary and introduction service. We are not a party to the contract of instruction between Customer and Tutor beyond these Terms and our facilitation role.
4.1 Users must provide true, accurate, current, and complete information at all times and must promptly update such information if it changes. We may conduct KYC/identity-verification checks where we deem appropriate.
4.2 Under-18 Students. The contracting party must be a parent or legal guardian (or school/company). We may require a parent or guardian to be contactable during sessions and to consent to recordings in accordance with Clause 11.
5.1 We maintain a Designated Safeguarding Lead (DSL) and robust safeguarding procedures. Any safeguarding concern must be reported immediately to the DSL at the contact details specified in our Privacy Policy.
(a) Where a Tutor’s work constitutes Regulated Activity, an enhanced DBS check with children’s barred-list search (or an appropriate non-UK equivalent) is strongly preferred.
(b) We disclose clearly and overtly on the Platform which Tutors have provided evidence of a DBS check and which have not. This information is visible to all Users when browsing or selecting Tutors.
(c) Customers may filter Tutors by DBS-checked status before booking. This ensures full transparency in the selection process. Parents/guardians (or contracting parties) are responsible for reviewing this disclosure when choosing a Tutor.
(d) Where a Tutor’s work does not constitute Regulated Activity, a DBS check remains strongly preferred but is not mandatory.
(e) Tutors must promptly disclose any change affecting their suitability to work with students (including, without limitation, arrests, cautions, charges, convictions, or adverse regulatory findings). We may suspend Platform access pending review.
5.3 Tutors must conduct all sessions in a professional setting and comply with all safeguarding guidance issued by us, including: platform-only communications; appropriate professional boundaries (no personal relationships with Students); and no off-platform messaging except where expressly permitted by us in writing.
6.1 Status. Tutors engage with us as independent contractors (self-employed). Nothing in these Terms creates or shall be deemed to create any relationship of employment, worker status, agency, partnership, or joint venture between any Tutor and The Degree Gap. Tutors bear sole responsibility for all taxes, National Insurance contributions, VAT (if applicable), and regulatory compliance (including IR35 where relevant). Tutors retain the right to accept or decline any engagement, to provide services to other clients (including via competing platforms), and to determine their own methods of instruction.
6.2 Standards (non-exhaustive). To maintain the quality of the Platform, Tutors are expected to: keep their camera on throughout sessions (unless a privacy or safeguarding objection is upheld); be punctual; prepare adequately; maintain a professional environment and appearance; respond to communications within 24 hours on Working Days; adhere to agreed rates; comply with all safeguarding requirements; maintain confidentiality and data-protection obligations; uphold academic integrity (no ghostwriting or exam misconduct); use platform-only communications for lesson-related matters; and comply with these Terms.
6.3 Two-Strike Policy. Our disciplinary regime is set out in Schedule 1. A serious breach may constitute a strike; two strikes may lead to permanent removal from the Platform at our discretion. We may terminate a Tutor’s access following a single strike in cases of gross misconduct, safeguarding risk, or off-platform communication in breach of these Terms.
6.4 Termination Without Cause. The Degree Gap may terminate a Tutor’s access to the Platform at any time by providing not less than 14 days’ written notice, without being required to provide a reason. Upon such termination: (a) any scheduled lessons within the notice period shall be honoured or reassigned; (b) any outstanding Tutor’s Share for completed lessons shall be paid in accordance with Clause 10; and (c) the Tutor’s obligations under Clauses 7, 8, 11, and 17–18 shall survive.
6.5 Payment and Rates. The Tutor’s hourly rate shall be agreed in writing (including by email) during the initial onboarding process. We generally maintain the initial rate to preserve transparency with Customers and recommend that Tutors request a rate review only after accumulating positive reviews to build Customer trust. Tutors are ultimately responsible for setting their own hourly rate as independent contractors; any change must be communicated to us in advance and shall apply only to future bookings.
6.6 Insurance. Tutors are strongly encouraged to maintain appropriate professional indemnity insurance covering their tutoring activities. The Degree Gap does not provide insurance cover on behalf of Tutors. Customers should be aware that not all Tutors may carry professional indemnity insurance.
7.1 All introductions between Students/Customers and Tutors made via or through the Platform are made strictly for the purpose of lessons conducted on the Platform.
7.2 Non-Circumvention. You must not arrange, accept, continue, or facilitate any lessons or tutoring services off-platform during any active engagement and for the duration of the Restricted Period.
7.3 Liquidated Damages. If you breach Clause 7.2, you agree to pay, as a genuine pre-estimate of loss (and not as a penalty), the greater of:
(a) 30% of all fees paid or payable for off-platform lessons during the Restricted Period (reflecting our typical Agency Commission and the administrative and opportunity costs of lost revenue); or
(b) £500 administrative charge (reflecting our minimum costs of detection, investigation, and account management),
plus, in either case, our reasonable costs of investigation and enforcement (including legal fees on an indemnity basis). The parties agree that these sums are a reasonable and proportionate pre-estimate of the loss The Degree Gap would suffer and are not a penalty.
7.4 Non-Solicitation. Users must not directly or indirectly solicit, induce, or encourage any Tutor, Student, or Customer to cease using the Platform or to move to a competing service during the Restricted Period.
7.5 Injunctive Relief. You acknowledge that a breach of this Clause 7 may cause irreparable harm to The Degree Gap and that damages alone may not be an adequate remedy. We shall be entitled to seek injunctive or other equitable relief in addition to any other remedies available at law.
7.6 Severability of Restrictions. Each restriction in this Clause 7 is intended to be separate and severable. If any restriction is found to be void or unenforceable but would be valid if some part of it were deleted or reduced, the restriction shall apply with such modification as may be necessary to make it valid and enforceable.
8.1 The following are strictly prohibited: ghostwriting; plagiarism; fabricating or falsifying data; completing assessed work on behalf of a Student; and advising or assisting a Student to breach examination rules or academic-integrity policies. AI tools may be used only for explanation and creation of practice resources, and must not be used to produce assessed submissions.
8.2 Where serious academic misconduct is evidenced, we may: suspend or terminate accounts; withhold pending payments; and notify the relevant educational institution(s) or examination body/bodies.
9.1 Pricing. All charges, including the Gross Fee, Agency Commission, and Tutor’s Share, shall be communicated to the relevant User prior to booking. The total price payable (including VAT) will be clearly displayed before any booking is confirmed. There are no hidden fees or charges that will be added during or after the booking process.
9.2 VAT. VAT (where applicable) is charged on the full Gross Fee payable by the Customer. The Degree Gap is responsible for accounting to HMRC for VAT on the Gross Fee in accordance with applicable law.
9.3 Tutor Tax Obligations. The Tutor’s Share is paid to the Tutor exclusive of any taxes that may be due by the Tutor. Each Tutor is solely responsible for assessing, registering for, and remitting any income tax, National Insurance contributions, VAT (if separately registered), or other taxes due in respect of their earnings, and for compliance with all applicable tax legislation.
9.4 Invoices. Customers shall receive invoices clearly showing the Gross Fee, the VAT charged thereon, and The Degree Gap’s VAT registration number.
9.5 Commission Rate. The Degree Gap operates a variable commission structure. Commission typically ranges between 30% and 50% of the Gross Fee, depending on the Tutor, as agreed in writing prior to the commencement of services.
10.1 Lessons are payable in advance or via an approved stored payment method. By saving a payment method to your account, you authorise us to charge that method for scheduled bookings, agreed packages, or outstanding balances due. All payments are processed securely via Stripe Connect (Standard/Express).
10.2 Failed Payments and Chargebacks. We may: suspend or restrict Platform access for unpaid balances; re-attempt collection; apply reasonable administrative fees (which will be notified to you in advance); and pass through any chargeback fees imposed by our payment processor. We may set off sums owed to us against any sums otherwise due to you (including Tutor payouts).
10.3 Debt Recovery. We may recover all reasonable debt-recovery costs, collection-agency fees, and legal costs incurred in pursuing overdue sums.
10.4 Tutor Payouts. The Tutor’s Share for completed lessons shall be disbursed directly to the Tutor’s connected Stripe account. No fees are charged to Tutors for work-finding services or for receiving payment.
11.1 Lessons may be recorded on our processor’s platform (currently Lessonspace) for safeguarding, quality-assurance, and study-review purposes. Our lawful basis for recording is legitimate interests (UK GDPR Article 6(1)(f)). Recordings are never used for marketing purposes.
11.2 Access. During the retention period, recordings may be accessed only by: (i) the Student; (ii) the parent or guardian of an under-18 Student; (iii) the assigned Tutor; and (iv) authorised personnel of The Degree Gap on a strict need-to-know basis. Access is provided through secure means; downloads are disabled by default. Onward sharing of recordings is prohibited.
11.3 Retention. Recordings are retained until 31 August following the Academic Year in which the lesson occurred (a maximum of approximately 12 months). We may retain specific recordings for a longer period where reasonably necessary to: investigate complaints or safeguarding concerns; or establish, exercise, or defend legal claims, in each case in accordance with our retention schedule.
11.4 Right to Object. A Student or parent/guardian may object to recording on data-privacy grounds by contacting us at the address in Schedule 7. If the objection is upheld, we will disable future recording for that individual except where recording is strictly necessary for safeguarding, dispute resolution, or legal compliance.
11.5 Data Processing. Lessonspace acts as our data processor under a written data-processing agreement. Technical and organisational measures, storage locations, and international-transfer safeguards are described in our Privacy Policy and Data Processing Addendum.
(a) Cancellation or rescheduling more than 24 hours before the scheduled start time: no charge.
(b) Cancellation or rescheduling within 24 hours of the scheduled start time: up to 100% of the Gross Fee may be charged at our or the Tutor’s discretion. This policy exists to protect the Tutor’s time and availability.
(c) Late arrival by Student: the session shall end at the originally scheduled time and remains fully chargeable.
(d) No-show by Student: the Tutor may charge 100% of the Gross Fee.
(a) Cancellation or rescheduling more than 24 hours before the scheduled start time: permitted, provided prompt notice is given to both the Customer and The Degree Gap.
(b) Cancellation or rescheduling within 24 hours of the scheduled start time: we will offer to reschedule or provide a replacement Tutor. If neither option is acceptable to the Customer, we will credit the session in full.
(c) Lateness by Tutor: the Tutor must make up the lost time, failing which we will credit the Customer for the shortfall.
(d) No-show by Tutor: may constitute a strike under the Two-Strike Policy. The Customer will be credited or refunded in full.
In verified emergencies or widespread technical failures, charges may be waived at our sole discretion. If disruption occurs within the first half of a lesson due to events outside both parties’ reasonable control, the Customer shall be eligible for a 30-minute complimentary follow-up session, the cost of which shall be borne by The Degree Gap.
13.1 Refund Requests. We ask that refund requests be submitted within 24 hours of lesson completion so that we can investigate promptly while the details are fresh. However, this timeframe does not limit your statutory rights and we will consider refund requests submitted after this period on a case-by-case basis.
13.2 Complaints Procedure. We will acknowledge all complaints within 2 Working Days and aim to resolve them within 10 Working Days. Where a complaint remains unresolved, we will offer a senior review. If you remain dissatisfied following senior review, you may refer the matter to an alternative dispute-resolution (ADR) provider. We are not currently a member of a certified ADR scheme, but we will cooperate with any ADR process you initiate through a certified provider. You also retain the right to bring proceedings in court at any time.
13.3 Statutory Rights. Nothing in this Clause 13 excludes or limits any statutory right you may have under the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, or any other applicable legislation.
14.1 If you are a consumer purchasing services online or by telephone, you have a statutory 14-day cooling-off period commencing on the date the contract is entered into, during which you may cancel without giving any reason.
14.2 If you request that we begin providing services during the cooling-off period, you: (a) acknowledge that your right to cancel shall cease once the services are fully performed; and (b) agree to pay on a pro-rata basis for any services supplied prior to cancellation.
14.3 To exercise your right to cancel, you must inform us by a clear statement (e.g., by email to the address in Schedule 7). Upon cancellation, we will reimburse any advance payments less the pro-rata amount for services already provided, within 14 days.
15.1 We will send service and transactional messages as necessary for the operation of your account and the delivery of services.
15.2 All marketing communications (including emails and text messages) will clearly identify The Degree Gap and include a functional unsubscribe mechanism in every message. We comply with UK GDPR and the Privacy and Electronic Communications Regulations 2003 (PECR). Opt-out requests are honoured within 48 hours.
Where a User registers for or attends a webinar, mock session, or similar event hosted or organised by The Degree Gap, they acknowledge and agree that:
(a) We may send a structured follow-up sequence of up to five (5) communications providing additional resources, insights, and information about our tutoring services. Our lawful basis for these communications is legitimate interest, which we have assessed and documented in a Legitimate Interest Assessment (LIA) held on file.
(b) These communications may include promotional content, including information about consultations, tutoring packages, and related educational services.
(c) Each communication will include a clear and functional unsubscribe option. Users may opt out at any time.
(d) Opting out of marketing communications will not affect the delivery of essential service-related or transactional messages.
16.1 You must not:
(a) misuse the Platform or use it for any unlawful purpose;
(b) upload, post, or transmit any content that is unlawful, infringing, defamatory, obscene, or otherwise harmful;
(c) engage in harassment, discrimination, or hate speech directed at any User;
(d) attempt to circumvent, disable, or interfere with any security feature of the Platform;
(e) reverse engineer, decompile, or disassemble any part of the Platform; or
(f) scrape, crawl, or systematically extract data from the Platform without our prior written consent.
16.2 We may monitor Platform activity for safety, quality, and compliance purposes in accordance with our Privacy Policy.
17.1 Platform IP. We (or our licensors) own all intellectual-property rights in the Platform, our brand, and all content provided by us. No rights are granted except as expressly set out in these Terms.
17.2 Tutor and Student Materials. Unless expressly agreed otherwise in writing, Tutors retain all intellectual-property rights in materials they create. Students receive a personal, non-transferable, non-exclusive licence to use such materials solely for private study. No redistribution or commercial use is permitted without the Tutor’s prior written consent.
17.3 Licence to The Degree Gap. By uploading content to the Platform, you grant us a worldwide, royalty-free, non-exclusive licence to host, display, reproduce, and process your content solely for the purpose of providing the Services. This licence terminates when you delete the content or close your account, except where retention is necessary under Clause 11 or for legal compliance. You warrant that you have all necessary rights to grant this licence and that your content is lawful.
17.4 IP Complaints. We may remove any content suspected of infringing third-party intellectual-property rights and may suspend the account of the offending User.
18.1 We are the Data Controller for personal data processed to operate the Platform. Certain third-party processors (including Lessonspace and payment providers) process personal data on our behalf under written data-processing agreements.
18.2 Our Privacy Policy and Data Processing Addendum describe: the purposes of processing; lawful bases; categories of data; retention periods; international transfers (and applicable safeguards); individual rights; and contact details (including the DSL/data lead).
18.3 Users must not export, download, or misuse any personal data obtained via the Platform. Tutors who maintain their own off-Platform records act as independent data controllers and must comply with UK GDPR in respect of those records.
18.4 Data Breach Notification. In the event of a personal data breach affecting User data, we will notify the Information Commissioner’s Office (ICO) within 72 hours where required under UK GDPR Article 33 and will notify affected Users without undue delay where the breach is likely to result in a high risk to their rights and freedoms. Tutors must notify us immediately upon becoming aware of any actual or suspected breach of personal data obtained through the Platform.
19.1 We operate a zero-tolerance policy for harassment, unlawful discrimination, bullying, and hate speech. Tutors must deliver inclusive teaching and make reasonable adjustments where practicable to accommodate the needs of all Students, in accordance with the Equality Act 2010.
19.2 Where a Student has a disability, learning difference, or additional need that may affect their sessions, we encourage the Customer to inform us at or before booking so that we can match with an appropriately experienced Tutor and discuss any reasonable adjustments (such as extended session times, alternative formats, or additional breaks).
20.1 All Users must comply with applicable anti-bribery and corruption laws (including the Bribery Act 2010) and must not engage in any transaction with sanctioned persons or entities. We maintain a zero-tolerance stance on modern slavery and human trafficking in accordance with the Modern Slavery Act 2015.
20.2 Users must comply with all applicable anti-money-laundering laws and regulations. We reserve the right to carry out enhanced due diligence on any User and to suspend or terminate accounts where we have reasonable grounds to suspect involvement in money laundering or terrorist financing.
21.1 We provide the Platform using reasonable skill and care but do not guarantee uninterrupted or error-free availability. Planned maintenance may occur, and we will provide reasonable notice where practicable.
21.2 Except as expressly stated in these Terms, all warranties, representations, and conditions (whether express or implied by statute, common law, or otherwise) are excluded to the fullest extent permitted by law. For the avoidance of doubt, this does not affect any statutory rights you may have as a consumer which cannot be excluded or limited.
22.1 No Guaranteed Outcomes. Educational outcomes, examination results, and university admissions are not guaranteed and are beyond our control.
22.2 Liability Cap. Subject to Clause 22.4, our total aggregate liability arising out of or in connection with the Services shall not exceed the Agency Commission you paid in the three (3) months immediately preceding the event giving rise to the claim (or, for a single-lesson dispute, the Agency Commission attributable to that lesson).
22.3 Excluded Losses. Subject to Clause 22.4, we shall not be liable for: loss of profit; loss of revenue; loss of goodwill; loss of anticipated savings; or any indirect, special, or consequential loss, howsoever arising.
22.4 Non-Excludable Liability. Nothing in these Terms shall exclude or limit liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; (c) any breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982; or (d) any other liability which cannot lawfully be excluded or limited under applicable law, including under the Consumer Rights Act 2015.
22.5 Tutor Indemnity. Each Tutor shall indemnify and hold harmless The Degree Gap and its officers, employees, and agents against all losses, damages, costs, claims, and expenses (including reasonable legal fees) arising from: (a) the Tutor’s breach of any applicable law (including tax and VAT obligations); (b) infringement of third-party intellectual-property rights; (c) facilitation of academic misconduct; or (d) any other breach of these Terms.
22.6 Customer/Student Indemnity. Each Customer and Student shall indemnify and hold harmless The Degree Gap and its officers, employees, and agents against all losses, damages, costs, claims, and expenses (including reasonable legal fees) arising from: (a) breach of these Terms; (b) unlawful or infringing content uploaded to the Platform; or (c) circumvention or off-platform arrangements in breach of Clause 7.
23.1 Neither party shall be liable for any failure or delay in performing its obligations to the extent that such failure or delay is caused by events beyond its reasonable control, including (without limitation): internet or telecommunications outages; cyber incidents; industrial action; epidemics or pandemics; natural disasters; or government action. Obligations are suspended for the duration of the force-majeure event. If the event continues for more than 30 consecutive days, either party may terminate the affected services upon written notice to the other.
24.1 We may suspend or terminate your access to the Platform immediately and without notice if you: (a) commit a material breach of these Terms (including, without limitation, non-payment, safeguarding risk, or non-circumvention breach); or (b) where required by law or regulatory direction. For non-material breaches, we will give you written notice and a reasonable opportunity to remedy the breach before taking action.
24.2 You may close your account at any time upon notice to us. All accrued charges remain payable. The following clauses shall survive termination and continue in full force and effect: Clauses 7, 8, 11, 16–18, 20–22, 26–28, and all Schedules.
25.1 We may update these Terms from time to time. We will give you not less than 30 days’ notice of any material change by email to your registered address and by prominent notice on the Platform. "Material change” means any change to: pricing or fees; liability limitations; the scope of services; cancellation or refund rights; data-processing practices; or the non-circumvention restrictions.
25.2 If you do not agree with a material change, you may terminate your account before the change takes effect by providing written notice. Your continued use of the Platform after the effective date of any change constitutes acceptance of the revised Terms.
25.3 Non-material changes (such as corrections, clarifications, or formatting updates) may be made at any time and will be effective upon posting to the Platform.
26.1 These Terms, and any non-contractual obligations arising out of or in connection with them, are governed by and shall be construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, save that if you are a consumer resident in Scotland or Northern Ireland, you may also bring proceedings in the courts of your country of residence.
27.1 Any claim arising under or in connection with these Terms must be commenced within twelve (12) months of the date on which the cause of action arose, except where a shorter or longer limitation period is prescribed by law or where the claim relates to personal injury, fraud, or any other matter for which limitation cannot be contractually reduced.
28.1 Notices. We may serve notice on you by email to your registered address or via the Platform. You may notify us at the address or email set out in Schedule 7.
28.2 Assignment. You may not assign or transfer any of your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations to an affiliate or to any successor in connection with a merger, acquisition, or sale of substantially all of our assets, provided that the assignee agrees to be bound by these Terms.
28.3 Entire Agreement. These Terms (together with all policies, schedules, and addenda referenced herein) constitute the entire agreement between you and The Degree Gap and supersede all prior understandings, representations, and agreements. Nothing in this clause shall limit liability for any fraudulent misrepresentation.
28.4 No Waiver. Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or of any other provision.
28.5 Severability. If any provision of these Terms is found by a court of competent jurisdiction to be unlawful, void, or unenforceable, that provision shall be deemed severed or modified to the minimum extent necessary and the remaining provisions shall continue in full force and effect.
28.6 Third-Party Rights. No person who is not a party to these Terms shall have any right under the Contracts (Rights of Third Parties) Act 1999 to enforce any provision of these Terms.
1. Camera must remain on throughout all sessions unless a privacy or safeguarding objection is upheld by us.
2. Punctuality is mandatory; no-shows are prohibited.
3. Adequate preparation and active engagement throughout; no visible distraction (e.g., browsing unrelated content).
4. Professional environment (quiet, well-lit) and smart-casual attire.
5. Communication: respond to all Platform messages within 24 hours on Working Days.
6. Pricing: no changes without prior written notice to The Degree Gap; existing Customers remain on the agreed rate unless varied by mutual written agreement.
7. Safeguarding compliance: use only approved communication channels; report any safeguarding concern immediately to the DSL.
8. Confidentiality and data-protection obligations must be observed at all times.
9. Academic integrity: no ghostwriting, plagiarism, fabrication of data, or facilitation of examination misconduct.
10. Brand and policy compliance: do not misrepresent The Degree Gap or make unauthorised statements on our behalf.
11. No off-platform contact except as expressly permitted in writing; no circumvention of these Terms.
12. Session notes and progress logs must be completed where required by the engagement.
1. Each serious breach of these Standards or of the Terms may attract a formal strike. The Tutor will be notified in writing of any strike, including the reason and any remedial action required.
2. Two (2) strikes: removal from the Platform at our discretion, without refund of accrued fees.
3. Immediate termination (single strike) may be imposed for gross misconduct, safeguarding breaches, off-platform payments, or conduct likely to cause serious harm.
4. Termination without cause is governed by Clause 6.4.
Student/Customer: >24 hours’ notice – Cancel or reschedule at no cost.
Student/Customer: ≤24 hours’ notice – Up to 100% of the Gross Fee may be charged.
Student late arrival – Session ends at scheduled time; fully chargeable.
Student no-show – 100% of the Gross Fee chargeable.
Tutor: >24 hours’ notice – Permitted with prompt notice to Customer and The Degree Gap.
Tutor: ≤24 hours’ notice – Reschedule or replacement offered; if declined, session credited in full.
Tutor lateness – Make up lost time, or Customer credited pro rata.
Tutor no-show – Full credit/refund to Customer; disciplinary action may apply.
Unavoidable circumstances – Charges waived at our discretion; 30-min complimentary follow-up if disruption in first half.
1. Eligibility and Agreement. Participation is subject to the full Affiliate Agreement, which shall prevail in the event of any conflict with these Terms.
(a) £20 one-off payment upon the first paid booking by a referred Customer.
(b) 10% recurring commission on future paid bookings by the same referred Customer, for so long as the Affiliate Programme remains active.
3. Tracking Window. Referral cookies and session data track referrals for a standard 72-hour window. If tracking fails but the referred Student confirms the referral in writing at the point of booking, the £20 one-off payment may be paid (recurring commission shall not apply in this circumstance).
4. Payouts. Affiliate earnings are visible in the affiliate dashboard and paid by bank transfer upon request, typically within 2 Working Days. Affiliates are solely responsible for all tax reporting and compliance obligations in respect of commission received.
5. Conduct. Affiliates must not engage in misrepresentation, spam, deceptive advertising, brand bidding (paid search on our brand terms), or "passing-off”. No website or social-media profile may be presented as an official Degree Gap property.
6. Termination. Either party may terminate the affiliate relationship upon written notice. We may terminate immediately for breach and may forfeit any unpaid commissions earned through or in connection with the breach.
7. Liability Cap. Our total aggregate liability under the Affiliate Programme is limited to the commissions earned in the six (6) months preceding the claim.
8. Single-Tier Limitation. Affiliate commission applies only to the first Customer directly referred by the affiliate. Any subsequent referrals made by that Customer, or any onward recommendations, shall not be eligible for affiliate payment.
1. Controller and Processor Roles. The Degree Gap is the Data Controller for personal data processed via the Platform. Lessonspace and payment providers act as Data Processors under written data-processing agreements.
2. Lawful Bases. Contract performance; legitimate interests (including recordings for safeguarding and quality assurance); and consent (where specifically obtained, e.g., for direct marketing to individual consumers).
3. Retention. See Clause 11 and our Privacy Policy for detailed retention periods.
4. International Transfers. Where personal data is transferred outside the UK, appropriate safeguards are in place (including the UK Addendum to EU Standard Contractual Clauses or other lawful transfer mechanisms).
5. Data-Subject Rights. Users may exercise their rights of access, rectification, erasure, restriction, objection (including objection to recording), portability, and may lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.
6. Security. We maintain appropriate technical and organisational measures. Users are responsible for securing their own devices and account credentials.
7. Data Breach. Our data-breach notification obligations are set out in Clause 18.4.
1. Identification and Opt-Out. All outreach emails clearly identify The Degree Gap Ltd and include a functional unsubscribe link.
2. Lawful Basis. We rely on legitimate interests for B2B outreach to corporate subscribers in accordance with PECR Regulation 22A, having conducted and documented a Legitimate Interest Assessment balancing necessity against the recipient’s rights and freedoms. We respect all opt-out requests without delay.
3. Record-Keeping. We maintain suppression lists and honour all opt-out requests within 48 hours.
1. The Degree Gap may from time to time offer promotional discounts on tutoring sessions ("Offers”). The specific terms of each Offer (including the discount amount, eligibility criteria, validity period, and any exclusions) will be published on our website or communicated via our marketing channels at the time the Offer is launched.
2. General Conditions Applicable to All Offers (unless stated otherwise in the specific Offer terms):
(a) Offers are open to new clients aged 18 or older residing in the United Kingdom, unless otherwise stated.
(b) Existing clients may be eligible at our discretion.
(c) Unless expressly stated, Offers may not be combined with any other discount, promotion, or referral scheme.
(d) Discounts are non-transferable, non-exchangeable, and have no cash alternative.
(e) We reserve the right to amend or withdraw any Offer at any time. Where an Offer is withdrawn, bookings already confirmed at the discounted rate will be honoured.
3. Communication and Consent. By submitting your details to claim an Offer, you acknowledge that we may contact you by email, phone, or SMS regarding your enquiry, tutoring needs, or related educational services under our legitimate business interest. You may opt out at any time by replying STOP to any SMS, clicking unsubscribe in emails, or informing us directly. We will update our records within 48 hours and cease marketing contact except where legally required.
The Degree Gap Ltd
VAT No. 517215021.
7 Grosvenor Road, Baldock, England, SG7 6NX
Email: thedegreegap@gmail.com
We acknowledge all complaints within 2 Working Days and aim to resolve them within 10 Working Days (see Clause 13). Urgent safeguarding concerns should be marked "URGENT – SAFEGUARDING” in the subject line.
If you are not satisfied with our response, you may refer the matter to an ADR provider (see Clause 13.2). You also have the right to bring proceedings in court.
For data-protection queries or to exercise your data-subject rights, please email thedegreegap@gmail.com with the subject line "DATA REQUEST”.
We use Microsoft Clarity, a web-analytics tool, to understand how Users interact with our website. Clarity captures anonymised behavioural data (such as mouse movements, scrolling, and clicks) to improve usability and content. This data may include technical information such as browser type, device, and general geographic location, but does not include personally identifiable information. Data is processed in accordance with the Microsoft Privacy Statement.
Our use of cookies (including those placed by Microsoft Clarity) is governed by our Cookie Policy . When you first visit our website, you will be presented with a cookie consent banner allowing you to accept or reject non-essential cookies. You may change your cookie preferences at any time through your browser settings or via our cookie management tool.
The Degree Gap Ltd operates as an employment agency within the meaning of the Employment Agencies Act 1973 and the Conduct of Employment Agencies and Employment Businesses Regulations 2003 ("the Conduct Regulations”). We introduce independent, self-employed tutors to clients seeking tuition and do not employ or pay tutors for their work. All payments are processed securely via Stripe Connect (Standard/Express), ensuring that tutors receive direct disbursements to their connected accounts. No fees are ever charged to Tutors for work-finding services, in compliance with section 6 of the Employment Agencies Act 1973.
In accordance with the Conduct Regulations, the specific terms of each Tutor’s engagement (including the type of work, the agreed rate, and any other particulars required under the Conduct Regulations) are set out in the individual written agreement provided to the Tutor at the commencement of their engagement with The Degree Gap.
