On rare occasions, a tutor may not attend a scheduled call. It is important to understand the reason behind this.

If a lesson is missed, please get in touch with The Degree Gap Support Team. We will issue a full refund for the session so it can be rescheduled at a more convenient time.

By contacting us, we can investigate why the tutor missed the session and take steps to ensure it does not happen again.

At The Degree Gap, we maintain very high standards for attendance and will take appropriate action where necessary.